Refund Policy

Welcome to Doo.lk! We hope you are delighted with every purchase you make from our store. However, we understand that sometimes a product may not be what you expected. In that unfortunate case, we offer a straightforward refund policy.

Eligibility for a Refund:

Time Frame: Items must be returned within 30 days of the purchase date.
Condition: Products must be in the same condition you received them and in the original packaging. They must be unused, unopened, and undamaged.
Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Refundable Items:

Custom-made products that are specifically made for your pet.
Perishable goods such as food or treats.
Clearance items or those marked as “Non-Returnable” at the time of purchase.
Gift cards.

Process for Returns and Refunds:

Contact Us: Before you return your product, please contact us at [your contact email or phone number] to start the return process. We will provide you with all the necessary information.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund after the inspection is complete.
Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact@doo.lk or call 076 625 2552 and send your item to No 39 kithsirigama, thambuttegama 50240.

Contact Us: If you have any questions about our refund policy, please contact us at 076 625 2552

Thank you for choosing Doo.lk for your pet’s needs. We are committed to ensuring you are completely satisfied with your purchases.

Refund Policy

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